Refunds & Returns Policy

Last updated: February 2026

This Refunds & Returns Policy applies to all purchases made on Sellvia Mall, a digital marketplace offering downloadable educational content and learning materials.

Digital Products & Refunds

All products sold on Sellvia Mall are digital-only and delivered instantly after purchase.

Because of the nature of digital content, all sales are final once a product has been accessed or downloaded.

Digital products are considered consumed upon access and are not eligible for returns or refunds, except in the limited cases outlined below.

Exceptions – When a Refund May Be Issued

A refund may be granted only in the following situations:

Duplicate purchase
You accidentally purchased the same product more than once using the same email address and payment method.
Defective or inaccessible files
You received a corrupted file or were unable to access the product, and we are unable to provide a working replacement within a reasonable timeframe.

How to Request a Refund

If you believe your case qualifies for a refund, please contact us within 7 calendar days of your purchase: support@basick.sellvir.com

Include the following information to help us review your request quickly:

The email address used at checkout
Your order confirmation number
A brief explanation of the issue

Our support team typically responds within 1 — 2 business days.

Important Notes

Refunds will not be issued for digital products that have already been accessed or downloaded, unless the product is proven to be defective.
Learning grants and grant balance credits are non-refundable, have no cash value, and cannot be exchanged or withdrawn.
We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.
All refund decisions are made at the sole discretion of Sellvia Mall and are considered final.